Compliance with Safety Standards
Your safety is our number one priority. Our products and work processes reflect the high industry standards set by OFTEC (The Oil Firing Technical Association), the industry’s official governing body which is UKAS accredited.
Our engineers go through regular, stringent assessments to ensure we retain our registration.
You can confirm our registration by typing our name in the search on the OFTEC website here: https://www.oftec.co.uk/consumers/find-an-oftec-registered-technician
At Maskell Heating Services, we know that customer trust is vital. Everyone should enjoy their home, and our services help in making that possible by creating an environment which is warm and inviting. To do this, we take the necessary steps to ensure this happens in the right way.
After we install your oil storage tank, we’ll make sure that all the follow up paperwork is dealt with, liaising with OFTEC and the Council as required on your behalf. You’ll be sent a safety certificate and we’ll make sure that you receive a maintenance pack from us. We can even help you register your manufacturer’s warranty on your behalf.
Our Customer Service
Maskell Heating Services is part of the Buy with Confidence and the Support with Confidence Schemes, having been through an independent checking and assessment process by both Trading Standards and our Local Authority.
Both schemes aim to protect consumers, especially the vulnerable, by ensuring scheme members are vetted and monitored. The schemes’ also show the value we place on customer service.
If your tank is leaking, we’ll be sure to respond as quickly as possible, and we like to put our elderly or more vulnerable customers’ needs first, too – all part of the service.
We are here to help you – no matter how big or small your query may be!